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Welcome to the NEW PhotoVideo EDU! You must resubmit your documents to re-establish your eligibility Enroll here.

Service & Repair

Your product has been carefully manufactured, has passed many quality assurance checks and has been thoroughly tested before shipment.

Requesting Service

Products purchased from PhotoVideoEDU in the USA requiring service may be sent through your local authorized dealer or directly to the MAC Group Service Department. International Shipping is not covered under warranty service. Products must be carefully packed and insured, and sent together with a description of problem and details on the best method to contact you. If requesting Warranty Service then proof of purchase (copy of dated bill of sale) must be included. After we receive and evaluate your product we will contact you to discuss the service options.

We'd love to hear from you.

We offer personal assistance in the USA via e-mail and phone and we will respond promptly during the business week, Monday ~ Friday, 9 am to 5 pm Eastern Time.

Call us at (914) 347-3300.

To check on an order sales@photovideoedu.com
To inquire about a return returns@photovideoedu.com
For technical support support@photovideoedu.com
For service and repairs service@photovideoedu.com
To order replacement parts parts@photovideoedu.com

Where To Send for Service

MAC Group
Attn: PVE Service Department
75 Virginia Road
North White Plains, NY 10603

Repaired equipment is subject to a 90-day warranty, covering only re-repair if necessary and not consequential damages.

The foregoing warranties are exclusive and are in lieu of all other warranties, whether written, oral or implied. There is no warranty of merchantability in any respect other than expressly stated above and no warranty of fitness for a particular purpose. PhotoVideoEDU shall in no event be liable for losses, direct or consequential damages, or inconvenience caused by the failure or malfunction of this product.

Sign up and stay up to date on PhotoVideoEDU news!

Welcome to the NEW PhotoVideo EDU.

To take advantage of the savings, please make sure to register.

If you were eligible on the old site, you must resubmit your documents to re-establish your eligibility.

Enroll